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Westin Dallas Irving Convention Center Las Colinas has ended
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Wednesday, March 20
 

8:30am CDT

Lightspeed Trainer Prep Melody 3

10:00am CDT

Leadership Review (EMPOWER/GSS/BSA/QA) Rhythm

1:00pm CDT

Training Team Arrival N/A

2:00pm CDT

Trainer Arrival Leadership Meeting Rhythm
 
Thursday, March 21
 

8:00am CDT

Service Culture Day Harmony CFMI Trainers

12:00pm CDT

BBQ Lunch Mesa Mezcal

4:30pm CDT

Daily Leadership Recap Rhythm
 
Friday, March 22
 

8:00am CDT

Focus Meeting In Department

8:30am CDT

Psychology of Hospitality Harmony ACassie Hesse • Gordon Kelley Kitchen Zoning In DepartmentBryson Crittenden ABCs of Housekeeping Harmony EKareem Levestone Welcome Farewell Training Front Office Harmony DMichael Degori Accounts Receivable Melody 3

10:30am CDT

Bar 101 In DepartmentCassie Hesse • Gordon Kelley

12:00pm CDT

Lunch On Own Room Placement / Style Guide Setup Guest RoomKareem Levestone

1:00pm CDT

Westin F&B Program - Eat Well Harmony AJustin Morgan Welcome Farewell Training Front Office Harmony DMichael Degori Groups Training Melody 3

3:00pm CDT

Kitchen Zoning In DepartmentBryson Crittenden IRD Steps of Service & BSA Review Harmony AJustin Morgan

4:30pm CDT

Daily Leadership Recap Rhythm
 
Saturday, March 23
 

8:00am CDT

Focus Meeting In Department

8:30am CDT

Stayover / Turndown Service Training Guest RoomKareem Levestone Beverage Training In DepartmentCassie Hesse • Gordon Kelley Club Lounge Overview & Zoning In DepartmentBryson Crittenden Lightspeed Front Office A1 Melody 3

10:00am CDT

Brand Activation Service Role Play Harmony EKareem Levestone

12:00pm CDT

Lunch On Own

1:00pm CDT

Kitchen Zoning In DepartmentBryson Crittenden Beverage Training In DepartmentCassie Hesse • Gordon Kelley Room Readiness / Room Inspections In DepartmentKareem Levestone Lightspeed Front Office B1 Melody 3

4:30pm CDT

Daily Leadership Recap Rhythm
 
Sunday, March 24
 

8:00am CDT

Focus Meeting In Department

8:30am CDT

Welcome Farewell Training Bell Valet / Property & Rooms Tour Harmony DMichael Degori Lightspeed Front Office A2 Melody 3 Food Show Prep In DepartmentBryson Crittenden

12:00pm CDT

Lunch On Own

1:00pm CDT

Room Readiness / Room Inspections In DepartmentKareem Levestone Welcome Farewell Training Bell Valet / Property & Rooms Tour Harmony DMichael Degori Lightspeed Front Office B2 Melody 3

4:30pm CDT

Daily Leadership Recap Rhythm
 
Monday, March 25
 

7:00am CDT

Housekeeping Leadership 101 Harmony EKareem Levestone

8:00am CDT

Focus Meeting In Department

8:30am CDT

Lightspeed Housekeeping Melody 3

9:00am CDT

PS BAR Roles and Responibilities MeetingLIMITED Melody 1Deborah Perez

10:00am CDT

Food Show Harmony CFBryson Crittenden

12:00pm CDT

Ops Trainer Departure N/AKareem Levestone Lunch On Own

12:30pm CDT

PS BAR Overview (STC) Option 1LIMITED Melody 1Deborah Perez

12:45pm CDT

Crib Certif In DepartmentMichael Degori • Kareem Levestone

1:00pm CDT

Crib Certification (Housekeeping) Harmony EMichael Degori • Kareem Levestone Room Readiness / Room Inspections In DepartmentKareem Levestone Lightspeed Manager Review Melody 3

2:30pm CDT

IRD Test Meal - Dinner In Department

3:00pm CDT

PS BAR XT Global Scanning TrainingLIMITED Melody 1Deborah Perez Crib Certification (Front Office) Harmony DMichael Degori Setup for Test Meals In DepartmentJustin Morgan

4:30pm CDT

Daily Leadership Recap Rhythm
 
Tuesday, March 26
 

8:00am CDT

Focus Meeting In Department

8:30am CDT

Front Office Leadership 101 Harmony DMichael Degori Loyalty & Empower Training (Front Office) Harmony DMichael Degori Room Readiness / Room Inspections In DepartmentKareem Levestone Lightspeed Front Office A3 Melody 3

9:00am CDT

PS BAR Overview (STC) Option 2LIMITED Melody 1Deborah Perez

9:30am CDT

EVENTS Test Meal - Breakfast Buffet Harmony C EVENTS Test Meal - AM Coffee Break Melody Foyer R&B Test Meal - Breakfast In Department

11:00am CDT

PS BAR XT Global Scanning Training Option 2LIMITED Melody 1Deborah Perez R&B Test Meal - Lunch In Department

12:00pm CDT

Lunch On Own

1:00pm CDT

PS BAR Credit ClassLIMITED Melody 1Deborah Perez Service Express Station Setup In DepartmentMichael Degori Loyalty & Empower Training (Front Office) Harmony DMichael Degori Loyalty & Empower Training (Housekeeping & Engineering) Harmony EMichael Degori • Kareem Levestone Lightspeed Front Office B3 Melody 3

1:30pm CDT

EVENTS Test Meal - PM Coffee Break Melody Foyer

2:00pm CDT

R&B Test Meal - Dinner In Department

3:00pm CDT

PS BAR Review Go Live ChecklistLIMITED Melody 1Deborah Perez

4:30pm CDT

Daily Leadership Recap Rhythm
 
Wednesday, March 27
 

8:00am CDT

Focus Meeting In Department

8:30am CDT

Service Express Test Meal #1 - Breakfast In Department R&B Test Meal - Breakfast In Department IRD Test Meal - Breakfast In Department Lightspeed Front Office A4 Melody 3

9:30am CDT

Club Training / Staging Club LoungeMichael Degori

10:00am CDT

Westin Experience Specialist Training Harmony DMichael Degori EVENTS Test Meal - Plated LunchLIMITED Harmony C

11:00am CDT

R&B Test Meal - Lunch In Department

11:30am CDT

IRD Test Meal - Lunch In Department

12:00pm CDT

Lunch On Own

1:00pm CDT

Service Express Test Meal #2 - All Day Menu In Department Lightspeed Front Office B4 Melody 3

2:00pm CDT

PS BAR Event Bill Format and Daily Bill ReviewLIMITED Melody 1Deborah Perez Club Training / Staging Club LoungeMichael Degori R&B Test Meal - Dinner In Department

2:30pm CDT

IRD Test Meal - Dinner In Department

3:00pm CDT

Club Test Meal #2 - PM Menu In Department

4:30pm CDT

Daily Leadership Recap Rhythm
 
Thursday, March 28
 

7:00am CDT

Setup for Opening Rally Harmony Ballroom

8:00am CDT

Focus Meeting In Department

8:30am CDT

Service Express Test Meal #3 - Breakfast In Department R&B Test Meal - Breakfast In Department IRD Test Meal - Breakfast In Department

10:00am CDT

Concierge Training - All Functions Melody 1Michael Degori EVENTS Test Meal - Buffet Lunch Melody 3

11:00am CDT

Club Test Meal #3 - AM Menu In Department R&B Test Meal - Lunch In Department

11:30am CDT

IRD Test Meal - Lunch In Department

12:00pm CDT

Lunch On Own

1:00pm CDT

Service Express Test Meal #4 - All Day Menu In Department

2:00pm CDT

Opening Rally Harmony Ballroom

3:00pm CDT

Club Test Meal #4 - PM Menu In Department

4:30pm CDT

Daily Leadership Recap Rhythm
 
Friday, March 29
 

8:00am CDT

Focus Meeting In Department

8:30am CDT

GFSA Audit Review In DepartmentBryson Crittenden Front Office Role Play In DepartmentMichael Degori MARSHA Training Melody 3 Prep for Live / MARSHA Balancing Melody 3

9:00am CDT

PS BAR GA Checklist Melody 1Deborah Perez

12:00pm CDT

Lunch On Own

1:00pm CDT

REX: Marriott and Amadeus Trainer Arrival N/A Front Office Final Setup / Prep for Live In DepartmentMichael Degori

2:00pm CDT

REX: Device Config Training and Go Live Support Plan Cadence Boardroom
 
Saturday, March 30
 

8:00am CDT

Opening Day / Live Support In Department

8:30am CDT

REX: HotSOS Housekeeping Administrator Training Cadence Boardroom
 
Sunday, March 31
 

1:00am CDT

XT Global ScanningLIMITED Melody 1Deborah Perez

8:30am CDT

REX: HotSOS Housekeeping Console & Manager iPad Training Cadence Boardroom

1:00pm CDT

Ops Trainer Departure N/A

3:00pm CDT

REX: Front Office & Housekeeping Leader Change Meeting Cadence Boardroom
 
Monday, April 1
 

1:00am CDT

XT Global ScanningLIMITED Melody 1Deborah Perez

8:30am CDT

REX: Room Attendant Session #1 Cadence Boardroom MARSHA Training Melody 3

9:00am CDT

PS BAR Live Support Melody 1Deborah Perez

10:00am CDT

PS BAR Checklist tasks with FinanceLIMITED In DepartmentDeborah Perez

10:30am CDT

REX: Room Attendant Session #2 Cadence Boardroom

1:30pm CDT

REX: Room Attendant Session #3 Cadence Boardroom

4:00pm CDT

REX: Room Attendant Session #4 Cadence Boardroom REX: Finalize Go Live Support Plan Cadence Boardroom
 
Tuesday, April 2
 

8:00am CDT

REX: Room Attendant Debrief at Standup Cadence Boardroom

8:30am CDT

REX: Supervisor De-Brief Cadence Boardroom

9:00am CDT

REX: Go Live Support Cadence Boardroom PS BAR Live Support In DepartmentDeborah Perez

2:00pm CDT

REX: Afternoon Status Update Meeting Cadence Boardroom
 
Wednesday, April 3
 

8:00am CDT

REX: Room Attendant Debrief at Standup Cadence Boardroom

8:30am CDT

REX: Go Live Support Cadence Boardroom

9:00am CDT

PS BAR Live Support In DepartmentDeborah Perez

2:00pm CDT

REX: Afternoon Status Update Meeting Cadence Boardroom
 
Thursday, April 4
 

8:00am CDT

REX: Room Attendant Debrief at Standup Cadence Boardroom

8:30am CDT

REX: Go Live Support Cadence Boardroom

9:00am CDT

CI/TY Training Melody 3 PS BAR Live Support In DepartmentDeborah Perez

2:00pm CDT

REX: Afternoon Status Update Meeting Cadence Boardroom
 
Friday, April 5
 

9:00am CDT

CI/TY Training Melody 3

1:00pm CDT

REX: Trainer Departure N/A
 
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Cadence Boardroom
Club Lounge
Guest Room
Harmony A
Harmony Ballroom
Harmony C
Harmony CF
Harmony D
Harmony E
In Department
Melody 1
Melody 3
Melody Foyer
Mesa Mezcal
N/A
On Own
Rhythm
  • Culinary
  • Daily Standup
  • Food Show
  • Leadership Meetings
  • Lunch
  • MARSHA
  • Opening Day
  • Opening Rally
  • Operations Training
  • PS BAR
  • Role Play
  • Service Culture Day
  • Systems Training
  • Test Meals
  • Job Title
  • Bartenders
  • Culinary
  • Engineering
  • Event Management Leadership
  • Event Managers
  • Events
  • F&B Leaders
  • Finance
  • Finance Leadership
  • Front Desk
  • Guest Services (Group A)
  • Guest Services (Group B)
  • Housekeeping
  • IRD
  • Leadership
  • Loss Prevention
  • Night Auditors
  • Sales
  • Servers