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Operations Training [clear filter]
Wednesday, March 20
 

1:00pm

Training Team Arrival
Wednesday March 20, 2019 1:00pm - 1:00pm
N/A
 
Friday, March 22
 

8:30am

Psychology of Hospitality
Speakers
CH

Cassie Hesse

Ellis Adams Group
GK

Gordon Kelley

Ellis Adams Group


Friday March 22, 2019 8:30am - 10:30am
Harmony A

8:30am

ABCs of Housekeeping
Speakers
avatar for Kareem Levestone

Kareem Levestone

Operations Trainer Housekeeping


Friday March 22, 2019 8:30am - 12:00pm
Harmony E

8:30am

Welcome Farewell Training Front Office
Speakers
MD

Michael Degori

Manager - Operations Delivery, Brand Activation, Marriott International


Friday March 22, 2019 8:30am - 12:00pm
Harmony D

10:30am

Bar 101
Speakers
CH

Cassie Hesse

Ellis Adams Group
GK

Gordon Kelley

Ellis Adams Group


Friday March 22, 2019 10:30am - 12:00pm
In Department

12:00pm

Room Placement / Style Guide Setup
Speakers
avatar for Kareem Levestone

Kareem Levestone

Operations Trainer Housekeeping


Friday March 22, 2019 12:00pm - 1:00pm
Guest Room

1:00pm

Westin F&B Program - Eat Well
Speakers
avatar for Justin Morgan

Justin Morgan

Manager, Openings – Operations, Brand & Systems Delivery, Marriott International


Friday March 22, 2019 1:00pm - 3:00pm
Harmony A

1:00pm

Welcome Farewell Training Front Office
Speakers
MD

Michael Degori

Manager - Operations Delivery, Brand Activation, Marriott International


Friday March 22, 2019 1:00pm - 4:30pm
Harmony D

3:00pm

IRD Steps of Service & BSA Review
Speakers
avatar for Justin Morgan

Justin Morgan

Manager, Openings – Operations, Brand & Systems Delivery, Marriott International


Friday March 22, 2019 3:00pm - Saturday March 23, 2019 4:30pm
Harmony A
 
Saturday, March 23
 

8:30am

Stayover / Turndown Service Training
Speakers
avatar for Kareem Levestone

Kareem Levestone

Operations Trainer Housekeeping


Saturday March 23, 2019 8:30am - 10:00am
Guest Room

8:30am

Beverage Training
Speakers
CH

Cassie Hesse

Ellis Adams Group
GK

Gordon Kelley

Ellis Adams Group


Saturday March 23, 2019 8:30am - 12:00pm
In Department

8:30am

Club Lounge Overview & Zoning

Saturday March 23, 2019 8:30am - 12:00pm
In Department

10:00am

Brand Activation Service Role Play
Speakers
avatar for Kareem Levestone

Kareem Levestone

Operations Trainer Housekeeping


Saturday March 23, 2019 10:00am - 12:00pm
Harmony E

1:00pm

Beverage Training
Speakers
CH

Cassie Hesse

Ellis Adams Group
GK

Gordon Kelley

Ellis Adams Group


Saturday March 23, 2019 1:00pm - 4:30pm
In Department

1:00pm

Room Readiness / Room Inspections
Speakers
avatar for Kareem Levestone

Kareem Levestone

Operations Trainer Housekeeping


Saturday March 23, 2019 1:00pm - 4:30pm
In Department
 
Sunday, March 24
 

8:30am

Welcome Farewell Training Bell Valet / Property & Rooms Tour
Speakers
MD

Michael Degori

Manager - Operations Delivery, Brand Activation, Marriott International


Sunday March 24, 2019 8:30am - 12:00pm
Harmony D

8:30am

Food Show Prep

Sunday March 24, 2019 8:30am - 4:00pm
In Department

1:00pm

Room Readiness / Room Inspections
Speakers
avatar for Kareem Levestone

Kareem Levestone

Operations Trainer Housekeeping


Sunday March 24, 2019 1:00pm - 4:30pm
In Department

1:00pm

Welcome Farewell Training Bell Valet / Property & Rooms Tour
Speakers
MD

Michael Degori

Manager - Operations Delivery, Brand Activation, Marriott International


Sunday March 24, 2019 1:00pm - 4:30pm
Harmony D
 
Monday, March 25
 

7:00am

Housekeeping Leadership 101
Speakers
avatar for Kareem Levestone

Kareem Levestone

Operations Trainer Housekeeping


Monday March 25, 2019 7:00am - 7:30am
Harmony E

12:00pm

Ops Trainer Departure
Speakers
avatar for Kareem Levestone

Kareem Levestone

Operations Trainer Housekeeping


Monday March 25, 2019 12:00pm - 12:15pm
N/A

12:45pm

Crib Certif
Speakers
MD

Michael Degori

Manager - Operations Delivery, Brand Activation, Marriott International
avatar for Kareem Levestone

Kareem Levestone

Operations Trainer Housekeeping


Monday March 25, 2019 12:45pm - 1:15pm
In Department

1:00pm

Crib Certification (Housekeeping)
Speakers
MD

Michael Degori

Manager - Operations Delivery, Brand Activation, Marriott International
avatar for Kareem Levestone

Kareem Levestone

Operations Trainer Housekeeping


Monday March 25, 2019 1:00pm - 2:00pm
Harmony E

1:00pm

Room Readiness / Room Inspections
Speakers
avatar for Kareem Levestone

Kareem Levestone

Operations Trainer Housekeeping


Monday March 25, 2019 1:00pm - 4:30pm
In Department

2:30pm

IRD Test Meal - Dinner
Monday March 25, 2019 2:30pm - 5:00pm
In Department
  • Job Title IRD

3:00pm

Crib Certification (Front Office)
Speakers
MD

Michael Degori

Manager - Operations Delivery, Brand Activation, Marriott International


Monday March 25, 2019 3:00pm - 4:30pm
Harmony D

3:00pm

Setup for Test Meals
Speakers
avatar for Justin Morgan

Justin Morgan

Manager, Openings – Operations, Brand & Systems Delivery, Marriott International


Monday March 25, 2019 3:00pm - 5:00pm
In Department
 
Tuesday, March 26
 

8:30am

Front Office Leadership 101
Speakers
MD

Michael Degori

Manager - Operations Delivery, Brand Activation, Marriott International


Tuesday March 26, 2019 8:30am - 12:00pm
Harmony D

8:30am

Loyalty & Empower Training (Front Office)
Speakers
MD

Michael Degori

Manager - Operations Delivery, Brand Activation, Marriott International


Tuesday March 26, 2019 8:30am - 12:00pm
Harmony D

8:30am

Room Readiness / Room Inspections
Speakers
avatar for Kareem Levestone

Kareem Levestone

Operations Trainer Housekeeping


Tuesday March 26, 2019 8:30am - 12:00pm
In Department

9:30am

EVENTS Test Meal - Breakfast Buffet
Houskeeping to attend Breakfast at 9:30

Tuesday March 26, 2019 9:30am - 10:30am
Harmony C

9:30am

9:30am

R&B Test Meal - Breakfast
Bartenders will not be serving, they will attend training behind bar with Ellis Adams.

Tuesday March 26, 2019 9:30am - 11:30am
In Department

11:00am

R&B Test Meal - Lunch
Tuesday March 26, 2019 11:00am - 1:00pm
In Department

1:00pm

Service Express Station Setup
Speakers
MD

Michael Degori

Manager - Operations Delivery, Brand Activation, Marriott International


Tuesday March 26, 2019 1:00pm - 3:00pm
In Department

1:00pm

Loyalty & Empower Training (Front Office)
Speakers
MD

Michael Degori

Manager - Operations Delivery, Brand Activation, Marriott International


Tuesday March 26, 2019 1:00pm - 4:30pm
Harmony D

1:00pm

Loyalty & Empower Training (Housekeeping & Engineering)
Speakers
MD

Michael Degori

Manager - Operations Delivery, Brand Activation, Marriott International
avatar for Kareem Levestone

Kareem Levestone

Operations Trainer Housekeeping


Tuesday March 26, 2019 1:00pm - 4:30pm
Harmony E

1:30pm

EVENTS Test Meal - PM Coffee Break
Tuesday March 26, 2019 1:30pm - 3:30pm
Melody Foyer

2:00pm

R&B Test Meal - Dinner
Tuesday March 26, 2019 2:00pm - 4:00pm
In Department
 
Wednesday, March 27
 

8:30am

R&B Test Meal - Breakfast
Wednesday March 27, 2019 8:30am - 10:30am
In Department

8:30am

IRD Test Meal - Breakfast
Wednesday March 27, 2019 8:30am - 11:00am
In Department

9:30am

Club Training / Staging
Speakers
MD

Michael Degori

Manager - Operations Delivery, Brand Activation, Marriott International


Wednesday March 27, 2019 9:30am - 11:30am
Club Lounge

10:00am

Westin Experience Specialist Training
Speakers
MD

Michael Degori

Manager - Operations Delivery, Brand Activation, Marriott International


Wednesday March 27, 2019 10:00am - 11:00am
Harmony D

10:00am

EVENTS Test Meal - Plated Lunch
Limited Capacity seats available

Housekeeping to attend lunch serve time at 11

Wednesday March 27, 2019 10:00am - 2:00pm
Harmony C

11:00am

R&B Test Meal - Lunch
Wednesday March 27, 2019 11:00am - 1:00pm
In Department

11:30am

IRD Test Meal - Lunch
Wednesday March 27, 2019 11:30am - 2:00pm
In Department

2:00pm

Club Training / Staging
Speakers
MD

Michael Degori

Manager - Operations Delivery, Brand Activation, Marriott International


Wednesday March 27, 2019 2:00pm - 4:00pm
Club Lounge

2:00pm

R&B Test Meal - Dinner
Wednesday March 27, 2019 2:00pm - 4:00pm
In Department

2:30pm

IRD Test Meal - Dinner
Wednesday March 27, 2019 2:30pm - 5:00pm
In Department
  • Job Title IRD
 
Thursday, March 28
 

8:30am

R&B Test Meal - Breakfast
Thursday March 28, 2019 8:30am - 10:30am
In Department

8:30am

IRD Test Meal - Breakfast
Thursday March 28, 2019 8:30am - 11:00am
In Department

10:00am

Concierge Training - All Functions
Speakers
MD

Michael Degori

Manager - Operations Delivery, Brand Activation, Marriott International


Thursday March 28, 2019 10:00am - 11:00am
Melody 1

10:00am

EVENTS Test Meal - Buffet Lunch
Thursday March 28, 2019 10:00am - 2:00pm
Melody 3

11:00am

R&B Test Meal - Lunch
Thursday March 28, 2019 11:00am - 1:00pm
In Department

11:30am

IRD Test Meal - Lunch
Thursday March 28, 2019 11:30am - 2:00pm
In Department
 
Friday, March 29
 

1:00pm

Front Office Final Setup / Prep for Live
Speakers
MD

Michael Degori

Manager - Operations Delivery, Brand Activation, Marriott International


Friday March 29, 2019 1:00pm - 4:30pm
In Department
 
Sunday, March 31
 

1:00pm